Help & Support

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FAQs

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Browse Help Topics

Find detailed guides and tutorials for all platform features

Social Storefronts

Setting up and managing your Bio-Link shop

  • • Launching your bio-link storefront
  • • Syncing Instagram Business posts
  • • Managing your product catalog
  • • Customizing your shop appearance

Transactions & Settlement

Processing orders and receiving funds

  • • How guest checkout works
  • • Understanding automated settlements
  • • Viewing transaction history
  • • Managing order notifications

Subscriptions & Tiers

Managing your bidbata plan

  • • Switching between pricing tiers
  • • Understanding commission caps
  • • Billing and invoice management
  • • Exclusive features for Pro/Agency

Customer fulfillment

Ensuring happy buyers

  • • Setting shipping fees
  • • Updating fulfillment status
  • • Handling buyer inquiries
  • • Refund and dispute resolution

Account & Security

Keeping your storefront secure

  • • Meta/Instagram API connectivity
  • • Updating bank settlement details
  • • Two-factor authentication
  • • Collaborator access (Agency only)

Popular Seller Resources

Growth Guides

  • Optimizing your IG Bio for Sales
  • Understanding Transaction Reports
  • Setting up International Payouts

Trust & Safety

  • Automated Settlement FAQ
  • Preventing Chargebacks
  • Account Verification

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