Frequently Asked Questions

Bid|Barter is a platform that allows users to buy, sell, exchange, and gift items through bidding, bartering, and giveaways. It introduces new user behaviors in the Nigerian e-commerce space by offering flexible ways to trade items.

Click the "Sign Up" button, provide your email address, create a secure password, and verify your account through the email we send you. You must be at least 18 years old to create an account.

Creating an account and browsing listings is free. However, certain actions like placing bids and using Power Bids require credits, which can be purchased on the platform.

Users can place bids on auction items. The highest bid when the auction ends wins the item. All bids are binding commitments to purchase at the bid amount.

A Power Bid is a high-value bid that can end an auction early if it meets the seller's criteria. Power Bids require credits and are highlighted to sellers.

Generally, bids are binding and cannot be retracted. In exceptional circumstances, contact our support team for assistance.

Bartering allows you to exchange items with other users. You can propose item-for-item trades or item-for-money exchanges. Both parties must agree to the terms before the trade is completed.

You can barter most items that comply with our terms of service. Prohibited items include illegal goods, dangerous materials, and items that violate intellectual property rights.

Browse barter listings, click "Propose Exchange," specify what you're offering in return, and wait for the other user to respond. You can also list your own items for barter.

Credits are our in-platform currency used for placing bids, Power Bids, and other premium features. They help ensure serious participation in auctions.

Go to your account settings, select "Buy Credits," choose your preferred amount, and complete the payment using our secure payment system.

No, credits do not expire. They remain in your account until you use them.

Credits are generally non-refundable unless required by law. Please review our refund policy for specific circumstances.

Users can list items for free giveaway. Interested recipients can express interest or message the giver. The giver selects the recipient at their discretion.

Yes! Any verified user can create giveaway listings. Simply create a new listing and select "Giveaway" as the listing type.

Recipients are chosen entirely at the giver's discretion. There's no automatic selection process - it's up to the person offering the giveaway.

Always verify user profiles, use our built-in messaging system, meet in public places for local pickups, and report any suspicious activity to our support team.

Contact our support team immediately with details of the issue. We have a dispute resolution process to help resolve conflicts between users.

We use industry-standard security measures to protect your data. Your personal information is never shared with other users without your consent.